What is a DocMail?
- A DocMail is a message you send directly to a Doximity clinician through the Talent Finder platform. In order to send a DocMail, you must include a Job Template along with the body of your message (created via Message Templates).
Do I always have to attach a Job to a DocMail?
- Yes, your jobs are the driver to create great messaging using RecruitGPT. You must select a Job from the DocMail Compose Window in order to send a DocMail/Leverage Prompts on the DocMail send page.
How many DocMails can I send each month?
- Your team's monthly DocMail credits are determined by your subscription and are allocated to your account as a shared team resource each month. You are able to track DocMail availability and usage from your Activity Reports or Dashboard page.
- If you have 5+ team members sending DocMails, click here to see an example of how to structure your account.
When do I get more DocMails each month?
- Each month is a DocMail credit period. Your credit period start date can be any day throughout the month depending on your Talent Finder start date. As an example, if you started using Talent Finder on January 16, your next credit period will begin on February 16. This is the day your team will receive a new DocMail allocation.
- You can find your next credit period start date on the Dashboard page in your Talent Finder account.
What is the DocMail ClickThru Guarantee?
- DocMails with an attached Job that includes "Estimated Compensation" are eligible for the ClickThru Guarantee. If the DocMail recipient doesn't click to view the attached Job details within 10 days of the DocMail being sent, then your team will receive an additional DocMail credit to use again.
- The Guarantee is only valid when the "Estimated Compensation" field is complete. ClickThru Guarantee DocMail credits are added to your account on a rolling basis relative to the sent date and independent of your monthly DocMail allotment. You can reference your Reports Activity page to see the number of DocMails available at any time.
How do I know if/when a clinician responds to my DocMails?
- You will receive both an email notification and a direct DocMail notification in your Talent Finder Inbox. You can access these responses and respond from either location.
Can I schedule my DocMails to be sent?
- While we don’t have a scheduling option for posting jobs or sending DocMails, you can create a job post and template to be published and/or sent via DocMail later manually. You can also use “Lists” to identify those you would like to send a DocMail to at a later time.
How will we know if it is a positive or negative response? Can I respond if they are not interested?
- Clinicians are required to click on interested or not interested before adding additional text when responding to a DocMail. If they select “not interested” and no additional context is provided, we close the line of communication. If they click “not interested” and provide a reason why they're not interested, the recruiter can follow up.
Why are we able to respond to some “Not Interested” messages, but not others?
- Clinicians have the option to provide a reason as to why they are not interested. If they do not provide a reason and simply hit "Not Interested", we close the line of communication. If they select Not Interested and select additional reasoning "Comp, Location, etc" then we keep the line of communication open.